Our return policy is simple. If you’re not 100% satisfied with Instrument Care, return it for a full refund. For any reason at all. We guarantee it. Boveda accessories are guaranteed to be defect-free for 1-year after purchase.

RESPONSIBILITY FOR RETURN SHIPPING COSTS

The customer is responsible for paying any return shipping costs.

RETURNS PROCEDURE

E-mail us at info@instrumentcare.eu to let us know you’re sending the product back. Then simply mail the product to our corporate office, and once we receive it, we’ll issue you a refund to the payment method you used for your purchase. Please make sure to include your full name or order number inside the box with the return.

30 days money back 

30-Day Money-Back Guarantee with Full Refund*. Products must be unopened and in perfect condition.

At Instrument Care, we take pride in offering high-quality products and strive to provide the best possible experience for our customers. We are so confident in the quality of our products that we offer a 30-day money-back guarantee.

If for any reason you are not satisfied with your purchase, you have a 30-day period from the date of delivery to request a full refund*. However, it is important to note that this guarantee only applies to products that are unopened and in perfect condition.

To initiate the return process and obtain a full refund*, we kindly ask you to follow these simple steps:

1. Contact our customer service team within 30 days of product delivery. You can reach us.

2. Inform us of the reason for your dissatisfaction and provide details of your purchase, such as the order number and delivery date.

3. We will verify that the product meets the return criteria: it must be unopened and in perfect condition. If it meets these requirements, we will provide you with instructions on how to return the product.

4. Once we have received and verified the condition of the returned product, we will process your full refund*. Please note that the timeframe to receive the refund may vary depending on the payment method used.

At Instrument Care, we take customer satisfaction seriously, and this money-back guarantee is a testament to our commitment to your purchasing experience. We want you to feel confident when making a purchase with us, knowing that if you are not completely satisfied, we will be happy to do our best to resolve it.

If you have any further questions or concerns about our money-back guarantee policy, please don't hesitate to contact us. We will be happy to assist you.

*Full refund will be issued excluding shipping fees and other related charges, which may not be refundable.

Our office address is:

INSTRUMENT CARE
Official distributor of Boveda Music in Europe:

Vallès Trade Music, S.L
P.I. Molí de la Bastida
Carrer Collita, 41
08191 Rubí, Barcelona
info@instrumentcare.eu
Tel. 935 86 10 61